Essential Takeaways

  • No matter where you are, we've got you covered. Learn all you need to know about managing your Elix account and subscription.
     
  • If you have any questions, please email team@elixhealing.com
Signing In

  • Sign into your account by clicking the person icon in the top right corner of the page.
  • If you’ve forgotten your password, click “Forgot password?” and it’ll direct you to next steps for resetting your password.

Editing Your Subscription


  • Once you sign in, scroll down to "Active subscriptions." To edit a subscription, click the "Edit" button (a purple box on the right side).
  • On your subscription page, you can see the details of your subscription, including: 
    • Next charge date
    • Delivery schedule
    • Product title
    • Shipping address
    • Billing address
    • Credit card information

Updating Next Charge Date

  • To edit your next charge date, click the first section that says “Next charge date” and a pop-up will show with the original date noted as a purple circle. 
  • To change the date, move your cursor to click on a different date of your choice. Click “Update next shipment date” to save your changes.
  • Click “Order now” if you want your order charged today.
  • If you have multiple subscriptions, the pop-up will change to ask if you want to update the charge date for all or just one of your subscriptions. Click what you want to update.

Updating Delivery Schedule

  • Below the “Next charge date” section is “Delivery schedule,” and you can adjust the timeframe between orders to 14, 21, 28, or 35 days. Click “Update” to save your changes.
    • For example, if your cycle is shorter, you can change the recurring timeframe to every 14 or 21 days. 
  • Alternatively, you can click “Order now” (below “Product”) to make your charge date today instead of going through the “Next charge date” pop-up. 
  • You can skip your order for the month by clicking “Skip shipment.”
    • For example, this is applicable if you’re going on vacation or don’t need Elix for the next month due to having extra. 
    • Note that this option only skips one order, not multiple orders.
  • Below “Skip shipment,” you can edit your shipping, billing, and credit card information. Don’t forget to click “Update” to save!

Editing Your Shipping and Billing Addresses

  • Click the “Addresses” tab to see a list of your shipping addresses. 
  • To edit an address, click on the arrow, edit, and click “Update” to save.
  • To edit your billing address, click the “Billing Information” tab to see it. 
  • To edit it, click on the arrow, make your changes, and then click “Update” to save your edits.
  • You can also change your card on file by clicking “Card on file,” editing it, and then clicking “Update” to save your changes.

You can also watch a short video tutorial for managing your account and subscription here. For any other questions or concerns, please email team@elixhealing.com

 

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